Frequently Asked Questions

You can place an order through our website by selecting your desired floral arrangement, entering delivery information, and completing the checkout process. You can also call our customer service team for assistance.

We offer same-day delivery for orders placed before 2:00 PM local time, next-day delivery, and scheduled delivery for future dates. Delivery fees vary based on location and delivery time.

We deliver to most metropolitan areas. You can check if we deliver to your specific ZIP code by entering it in the delivery information section during checkout.

Our delivery partners will attempt to leave the arrangement with a neighbor or building manager. If delivery is not possible, they will contact the recipient to arrange an alternative delivery time.

Yes! You'll receive a confirmation email with tracking information once your order is out for delivery. You can also track your order status through your account dashboard.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards, and PayPal. All payments are processed securely through our encrypted payment system.

Our pricing includes the arrangement and delivery fees. Additional fees may apply for remote deliveries, special handling requests, or same-day delivery options. All fees are clearly displayed during checkout.

Absolutely. We use industry-standard SSL encryption to protect your payment information. Your credit card details are never stored on our servers and are processed through secure payment gateways.

Order changes can be made within 1 hour of placement by contacting our customer service team. After this time, changes may not be possible due to preparation and delivery scheduling.

Our flowers are sourced directly from growers and are typically cut 2-3 days before delivery. We guarantee all our arrangements will stay fresh for at least 7 days with proper care.

Our florists create arrangements as closely as possible to the product images. Substitutions may be necessary due to seasonal availability, but we always maintain the same value, color scheme, and quality.

Yes! We can create custom arrangements based on your preferences, including specific flowers, colors, and budget. Contact our customer service team to discuss your custom design needs.

We prioritize working with suppliers who follow sustainable growing practices. Many of our flowers are certified sustainable and locally sourced when in season.

Customer satisfaction is our top priority. If you're not completely satisfied with your order, please contact us within 48 hours of delivery, and we'll make it right with a replacement or refund.

Trim stems at an angle, remove any leaves below the waterline, and place in fresh water with flower food. Keep away from direct sunlight, heat sources, and fruit. Change water every 2 days for maximum longevity.

Yes! All our floral arrangements are guaranteed to last at least 7 days. If your arrangement doesn't meet this guarantee, we'll provide a replacement or full refund.

Orders can be cancelled for a full refund if cancelled at least 24 hours before the scheduled delivery time. Cancellations within 24 hours may be subject to a processing fee.

No, you can place orders as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

Click the "Forgot Password" link on the login page, enter your email address, and we'll send you instructions to reset your password.

Our customer service team is available Monday-Friday 8AM-6PM EST and Saturday-Sunday 9AM-4PM EST. You can reach us at support@ktdflorals.com.